Terms and conditions

Business Entity
Echelon Cleaning Group operates as a DBA under R W Enterprises LLC, a limited liability company registered in the State of North Carolina. All contracts, invoices, and communications are legally binding under R W Enterprises LLC.

Acceptance of Terms
By booking, confirming, or paying for any cleaning service, the client agrees to the following Terms and Conditions. These terms apply to all bookings, whether made online, by phone, or in person.

Payment Methods
Payments may be made through our secure online checkout (via Stripe) or Tap to Pay on iPhone at the time of service. Full payment or a deposit (if applicable) is required before or at the completion of service unless otherwise agreed in writing.

Late Payments
Invoices not paid within the agreed timeframe may incur a 5% late fee per week past the due date. Services may be suspended until the balance is cleared.

Cancellations & Rescheduling
Clients must provide at least 48 hours’ notice to cancel or reschedule any appointment.

• Cancellations made with less than 48 hours’ notice are subject to a 50% cancellation fee.
• Same-day cancellations or no-shows will be charged the full scheduled service amount.

Photos & Service Acknowledgment
Echelon Cleaning Group may take before-and-after photos for quality assurance and liability purposes. Photos are used solely for internal documentation unless the client provides written consent for marketing use. Clients acknowledge that these photos help verify completion, protect both parties, and ensure service quality.

Liability & Insurance
Echelon Cleaning Group is fully licensed and insured. We are not responsible for:

• Pre-existing damage, stains, or defects in furniture, flooring, or surfaces.
• Items that were not properly secured or safely stored prior to service.
• Damage due to ordinary wear and tear, aging, or improper installation of fixtures.

Any damage claim must be reported within 24 hours of service completion, supported by photos. Echelon will review and, if necessary, arrange repair or replacement at our discretion.

Safety & Access
Clients must ensure safe access to the property. Unsafe or unsanitary conditions (including pest infestations, biohazards, or clutter blocking entry) may result in service refusal and a service charge.

Satisfaction Guarantee
If an area was missed or does not meet Echelon standards, the client must notify us within 24 hours. We will return to correct the issue at no additional cost.